Shipping and returns
We endeavour to deliver the ordered products within 5 working days of your order being placed. If the products are not delivered within 30 days after the order confirmation e-mail, you have the right to withdraw from the contract and receive a refund of any sums paid.
Delivery times vary depending on the type of product you order, the availability of the product, your delivery address and the delivery method you choose. Delivery dates are indicative and should not be considered as strict deadlines. When you place an order for a product for which the website indicates that it is out of stock, the delivery time will be extended or will in any event differ from the delivery time for a product already in stock. Emile-Simon can thus provide a different delivery time depending on the fact that certain products are out of stock. This is always indicated per product on the website so that you are informed before an order is placed. You can contact us by mail ([email protected]) if you want extra information on the delivery time of a product that is not in stock.
Unless otherwise agreed, the appropriate delivery method and carrier are determined by Emile-Simon. Emile-Simon is entitled to make partial deliveries of products covered by the same sales contract. Additional delivery costs are to be borne by Emile-Simon.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall expire fourteen days from the day of delivery of the product(s). If several products belonging to one order are delivered separately, the fourteen-day withdrawal period shall start from the date of delivery of the last product.
To exercise your right of withdrawal, you must notify us of your decision to return the product(s) by an unequivocal statement (e.g. a letter sent by post or e-mail) to the following address
E-mail: [email protected]
To validly exercise your right of withdrawal within the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The return is completed successfully when you have received a confirmation e-mail from Emile-Simon.
The right of withdrawal and the possibility of returning products do not apply to the delivery of products made to our Customer's specifications or which are clearly personalised.
B.RETURN COSTS AND RETURN LABEL
Emile-Simon will bear the return costs. Your return label as well as the necessary instructions can be obtained by sending an e-mail to [email protected].
C.LIABILITY WITH REGARD TO THE STATE OF THE PRODUCTS
The products must be returned in the condition in which they were delivered. You shall be solely liable for any diminution in the value of the products resulting from their handling other than that required to establish the nature and characteristics of the products. You must ensure that the products are intact, have not been used, are not worn out or damaged in any way. We reserve the right to refuse the return of products that are damaged, in poor condition or in a condition that clearly indicates that they have been used for purposes other than those strictly necessary to establish the nature and characteristics of the products.
Furthermore, all our products are sold with a certificate of authenticity. Any product returned to us without this certificate will not be refunded.
D.REFUND OF RETURNED PRODUCTS
If you return your products, we will refund all payments received from you, except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, immediately and in any event no later than fourteen days from the day on which we receive the products back. We will carry out this refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. Under no circumstances will this refund involve any additional costs for you.