Shipping and returns


We endeavour to deliver the ordered products within 5 working days of your order being placed. If the products are not delivered within 30 days after the order confirmation e-mail, you have the right to withdraw from the contract and receive a refund of any sums paid.

Delivery times vary depending on the type of product you order, the availability of the product, your delivery address and the delivery method you choose. Delivery dates are indicative and should not be considered as strict deadlines. When you place an order for a product for which the website indicates that it is out of stock, the delivery time will be extended or will in any event differ from the delivery time for a product already in stock. Emile-Simon can thus provide a different delivery time depending on the fact that certain products are out of stock. This is always indicated per product on the website so that you are informed before an order is placed. You can contact us by mail ([email protected]) if you want extra information on the delivery time of a product that is not in stock.


Unless otherwise agreed, the appropriate delivery method and carrier are determined by Emile-Simon. Emile-Simon is entitled to make partial deliveries of products covered by the same sales contract. Additional delivery costs are to be borne by Emile-Simon.



You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall expire fourteen days from the day of delivery of the product(s). If several products belonging to one order are delivered separately, the fourteen-day withdrawal period shall start from the date of delivery of the last product.

To exercise your right of withdrawal, you must notify us of your decision to return the product(s) by an unequivocal statement (e.g. a letter sent by post or e-mail) to the following address


Langestraat 48

8000 Bruges


E-mail: [email protected]

To validly exercise your right of withdrawal within the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The return is completed successfully when you have received a confirmation e-mail from Emile-Simon.

The right of withdrawal and the possibility of returning products do not apply to the delivery of products made to our Customer's specifications or which are clearly personalised.


Emile-Simon will bear the return costs. Your return label as well as the necessary instructions can be obtained by sending an e-mail to [email protected].


The products must be returned in the condition in which they were delivered. You shall be solely liable for any diminution in the value of the products resulting from their handling other than that required to establish the nature and characteristics of the products. You must ensure that the products are intact, have not been used, are not worn out or damaged in any way. We reserve the right to refuse the return of products that are damaged, in poor condition or in a condition that clearly indicates that they have been used for purposes other than those strictly necessary to establish the nature and characteristics of the products.

Furthermore, all our products are sold with a certificate of authenticity. Any product returned to us without this certificate will not be refunded.


If you return your products, we will refund all payments received from you, except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, immediately and in any event no later than fourteen days from the day on which we receive the products back. We will carry out this refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. Under no circumstances will this refund involve any additional costs for you.



You must check the products at the time of delivery and notify any discrepancy or defect immediately in writing (see address under the heading "notification of return") or by e-mail to info@emile-simon. This notification is deemed to have been made immediately if it is sent within five working days following delivery or, if the defect was not visible during a normal inspection, no later than three working days after the defect was discovered. If you fail to give such notice, the products will be deemed approved and accepted by you.


If the Product has any defect or flaw, you have the right to demand the repair of the defect or its replacement with another Product that is free from defects. We have the right to refuse the repair or replacement requested by the customer if such repair or replacement would involve unreasonable costs. If the product cannot be repaired or replaced within a reasonable period of time, you shall have the right, always in accordance with applicable law, to cancel the purchase contract, to request a reduction of the purchase price or to claim damages.
This warranty does not affect your statutory rights as a consumer under Articles 1649bis et seq. of the Belgian Civil Code or any other mandatory provisions you may enjoy under local national legislation.